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Services & Warranties

Services & Warranties

A Back Office at your service

Your welcome portal

To access your statistics, your services, you games catalog, your devices, and choose the design of your games to match seasonal events (Christmas, Easter, etc.)

Remote device management

Manage your Swifty Touch and Swifty Wall devices remotely at a glance, with individual access to each device, and the possibility to evolve your games catalog.

Usage statistics

So you can follow the number of players and games played per month/week, play time for each game, most played games, and most busy days.

Remote maintenance / diagnostics

Our dedicated team remotely monitor the uptime of your services and intervene when needed so your devices are always available during your opening hours.

Your welcome portal

To access your statistics, your services, you games catalog, your devices, and choose the design of your games to match seasonal events (Christmas, Easter, etc.)

Remote device management

Manage your Swifty Touch and Swifty Wall devices remotely at a glance, with individual access to each device, and the possibility to evolve your games catalog.

Usage statistics

So you can follow the number of players and games played per month/week, play time for each game, most played games, and most busy days.

Remote maintenance / diagnostics

Our dedicated teams remotely monitor the uptime of your services and intervene when needed so your devices are always available during your opening hours.

Personalization of your devices

So that your customers stay in your universe, we personalize your Swifty devices to your own brand (colors/logo at the center of the screen).

Programmable hours

For an easier management of your devices, configure your opening hours, with automatic shutdown outside of those windows.

Personalization of your devices

So that your customers stay in your universe, we personalize your Swifty devices to your own brand (colors/logo at the center of the screen).

Programmable hours

For an easier management of your devices, configure your opening hours, with automatic shutdown outside of those windows.

Automatic updates

Your games catalog is automatically and remotely updated in order to always have the most recent versions (requires an internet connection).

Reactive customer support

A dedicated hotline at your service in case of anomaly and on site intervention when necessary.

Automatic updates

Your games catalog is automatically and remotely updated in order to always have the most recent versions (requires an internet connection).

Reactive customer support

A dedicated hotline at your service in case of anomaly and on site intervention when necessary.

From January 2022, 24/7 monitoring

Your maintenance is evolving with the possibility to have a 24/7 monitoring:
– Automatic monitoring of your Swifty Touch and Swifty Wall devices.
– Automatic alerting to our Tech Support team and yourself, in order to prevent, in most cases, malfunctions to come.

Management portal

Illustration of the services available in your management portal, with : - Usage statistics of your Swifty Touch and Swifty Wall devices - Instant check of your devices health - Games catalog - Configuration of the opening hours/standby hours - Personalization of your Swifty Touch and Swifty Wall devices - News announcements

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