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Services & Warranties

Services & Warranties

A Back Office at your service

Responsive customer support

A telephone hotline is at your service in the event of an anomaly and on-site intervention when necessary.

Your home portal

To have access to your statistics, your services, your catalogue of games, your devices and to choose the design of the games according to the season (Christmas, Easter, etc.)

Remote devices management

Manage your Swifty Touch and Swifty Wall fleet remotely at a glance, with individual access to each device, and the possibility of upgrading your game catalogue.

Remote maintenance / diagnostics

Our dedicated team remotely monitor the uptime of your services and intervene when needed so your devices are always available during your opening hours.

Reactive customer support

A dedicated hotline at your service in case of anomaly and on site intervention when necessary.

Your welcome portal

To access your statistics, your services, you games catalog, your devices, and choose the design of your games to match seasonal events (Christmas, Easter, etc.)

Remote device management

Manage your Swifty Touch and Swifty Wall devices remotely at a glance, with individual access to each device, and the possibility to evolve your games catalog.

Remote maintenance / diagnostics

Our dedicated teams remotely monitor the uptime of your services and intervene when needed so your devices are always available during your opening hours.

Usage statistics

So you can follow the number of players and games played per month/week, play time for each game, most played games, and most busy days.

Personalization of your devices

So that your customers stay in your universe, we personalize your Swifty devices to your own brand (colors/logo at the center of the screen).

Usage statistics

So you can follow the number of players and games played per month/week, playtime for each game, most played games and most busy days.

Customizing your devices

To keep your customers in your world, we personalize your Swifty devices with your brand (color/logo in the center of the screen).

Programmable schedules

For easier management of your devices, choose your time slots of use, with automatic standby outside these hours.

Automatic updates

Your games catalogue is automatically and remotely updated in order to benefit from the most recent versions (requires an internet connection).

Programmable hours

For an easier management of your devices, configure your opening hours, with automatic shutdown outside of those windows.

Automatic updates

Your games catalog is automatically and remotely updated in order to always have the most recent versions (requires an internet connection).

Since January 2022, 24/7 monitoring

Your maintenance evolves with the possibility of 24/7 supervision:
– Automation of the operational control of your Swifty Touch and Swifty Wall devices.
– Automatic alerting to our Tech Support team and yourself, in order to prevent, in most cases, malfunctions to come.

Management portal

Illustration of the services available in your management portal, with : - Usage statistics of your Swifty Touch and Swifty Wall devices. - Instantaneous check up of your devices. - Games catalogue. - Configuration of the opening hours/standby hours. - Customization of your Swifty Touch and Swifty Wall devices. - News announcements.

Play Video about Services & Garanties - Portail de gestion client du parc Swifty Touch, Swifty Wall - Swifty Games by Dreamtronic
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